System Administrator – Training and Support Specialist
Museo Nazionale Scienza e Tecnologia
full-time
Posted on:
Location Type: Office
Location: Virginia Beach • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Effectively and efficiently fielding support calls for FACET system.
- Escalating challenging calls to next level support engineers and following up to ensure call hand over.
- Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
- Managing and grooming files and data used by FACET support team members during site visits.
- Assisting with training new FACET support engineers.
- Delivering on call, on-line and in-person FACET training and assistance.
- Weekly pick-up and drop-off deliveries.
- Weekly support visits for each unit that has a FACET system that is in port and/or upon request by FACET users.
- Must be able to travel internationally or domestically to provide FACET support.
- Must be able to provide support person, e-mail and/or phone.
Requirements
- High school diploma or equivalent; Associate’s degree or higher preferred.
- Prior Navy S1, S2, S6 or S8 experience preferred with experience in the Logistics field.
- Excellent Customer Service and Training experience in IT field.
- Minimum Certifications: Server+, Network+, MCITP, MCSA, or CCNA preferred.
- Must be able to lift 40-pound box at minimum.
- Must have reliable transportation to travel to different naval bases.
- Must have a valid/current driver’s license and passport.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FACET system supportdata managementtraining deliverymaintenance supportcustomer servicelogistics experiencetechnical support
Soft skills
communicationproblem-solvingteam collaborationcustomer servicetraining
Certifications
Server+Network+MCITPMCSACCNA