EEG Research Sales Account Manager
Muse by Interaxon Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for research customers
- Develop a deep understanding of research products and workflows to help researchers use the platform effectively
- Provide front-line customer support, including issue diagnosis and guidance for research clients
- Own issue intake, triage, and escalation, partnering closely with Research and Development teams to ensure timely, effective resolution
- Create, track, and manage Jira tickets to document issues and follow them through to completion
Requirements
- Degree in a scientific or technical field (e.g., neuroscience, biomedical engineering, computer science, engineering, or related)
- Ability to understand and communicate research or medical technology concepts
- Strong communication and interpersonal skills, with a customer-facing mindset
- Comfort with technical tools and systems; basic technical literacy required
- Interest in or early experience with sales or customer success in a research or technical environment
- Familiarity with CRM tools (e.g., Salesforce) or ability to learn quickly
- Self-motivated, organized, and able to work independently
- Strong problem-solving skills
Benefits
- great benefits package
- gym subsidy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical literacyissue diagnosisissue triageissue escalationproblem-solving
Soft skills
strong communication skillsinterpersonal skillscustomer-facing mindsetself-motivatedorganized