Muse® by Interaxon Inc.

Android Engineer

• Build and maintain features using Kotlin, MVVM, and either XML-based UI or Jetpack Compose
• Contribute to the migration from RxJava + LiveData to Kotlin Flow + StateFlow + Jetpack Compose.
• Help define architecture improvements with long-term maintainability in mind
• Collaborate with cross-functional teams to ship clean, high-performance code.
• Optimize app performance and memory usage, especially in relation to real-time data and UI updates
• Integrate shared libraries and third-party modules, including native and WebView-based components.
• Participate in sprint planning, reviews, retrospectives, and technical design sessions.

Android Developer – 6-mo contract

Android Developer – 6-mo Contract

Software Engineer

• Develop, deploy, and manage cloud infrastructure on Google Cloud platforms.
• Collaborating with development teams to ensure applications are designed for cloud scalability, security, and resilience.
• Automate and streamline deployment, configuration, and monitoring processes.
• Manage and maintain CI/CD pipelines to ensure continuous integration and delivery of applications.
• Implement and maintain infrastructure as code (IaC) using tools like Terraform or Ansible.
• Manage containerization and orchestration technologies (e.g., Docker, Kubernetes) for application deployment.

Cloud Ops Developer – 6-mo contract

Cloud Ops Developer

Customer Support

• Oversee daily Customer Care operations, ensuring KPIs, SLAs, and processes are met.
• Coach and support Senior Customer Care and Level 1 Associates through training and IQS reviews to drive team performance.
• Resolve complex escalations (B2B and D2C), managing critical incidents and coordinating cross-functional solutions.
• Respond to customer reviews and social media interactions, safeguarding and enhancing the company’s reputation, turning frustration into world-class care.
• Partner with the CX Manager on strategy, training, and action plans for operational outages or customer journey gaps.
• Lead and contribute to internal and cross-functional projects, managing timelines, deliverables, and communication.
• Develop and maintain SOPs, workflows, policies and business processes that ensure efficiency, consistency, and scalability with change.
• Develop and refine AI agent workflows, FAQs, and escalation paths to improve automation accuracy and customer experience.
• Develop and track AI performance metrics, reporting insights to drive improvement.
• Analyze customer data and collaborate cross-functionally with product, development, ops, and marketing, to provide actionable insights that improve the overall customer experience.

Customer Care Team Lead

• Build and maintain features using Kotlin, MVVM, and either XML-based UI or Jetpack Compose.
• Contribute to the migration from RxJava + LiveData to Kotlin Flow + StateFlow + Jetpack Compose.
• Help define architecture improvements with long-term maintainability in mind.
• Collaborate with cross-functional teams to ship clean, high-performance code.
• Optimize app performance and memory usage, especially in relation to real-time data and UI updates.
• Integrate shared libraries and third-party modules, including native and WebView-based components.
• Participate in sprint planning, reviews, retrospectives, and technical design sessions.