Murphy-Hoffman Company (MHC Kenworth)

Implementation Specialist

Murphy-Hoffman Company (MHC Kenworth)

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

Tech Stack

JavaScriptSQL

About the role

  • Provide end-to-end project management throughout the onboarding and implementation of MHC’s product suite of solutions to enterprise level customers
  • Work with customers to perform business process analysis, define integrations, perform testing and troubleshooting, and guide the customers to successful completion of projects
  • Communicate/escalate customer status and issues to team leaders and other appropriate members of the team
  • Serve as the internal voice of the customer to inform the Product Team of customer and industry feedback into the solutions
  • Collaborate with other internal departments to continue to improve the customer's experience with MHC
  • Be part of a team of specialists that help expand the usage of the solutions by working with the customer teams to help to bring ROI to the customer

Requirements

  • Minimum of 1 year of practical experience in Implementation and/or Customer Experience in a software company
  • Bachelor's degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology
  • Required basic understanding of technologies including XML, XSLT, HTML, CSS, SQL, Basic Scripting (C# and/or JavaScript) and REST API (preferred)
Benefits
  • We're proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better - Join us.
  • This role is not eligible for visa sponsorship.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
XMLXSLTHTMLCSSSQLC#JavaScriptREST APIbusiness process analysisproject management
Soft skills
communicationcollaborationtroubleshootingcustomer experienceproblem-solvingescalationcustomer advocacyteamworkleadershiporganizational