Partner Education Specialist

murmuration

Partner Education Specialist working with Murmuration’s Help Center and internal training content. Creating structured materials that aid partners and colleagues in using organizational tools effectively.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,332 per yearWebsite

About the role

Key responsibilities & impact

Steward the Help Center: Create, maintain, and continuously improve knowledge articles in the Help Center. Establish and execute a regular content review cycle to ensure all articles remain accurate, relevant, and easy to use.
Develop training content: Prepare written materials for partner and Partnership Success Manager (PSM) trainings. Collaborate closely with the Manager, Partner and User Training to ensure content aligned with partner needs. Help translate technical words and work into easy to use and understand content.
Write and edit video scripts: Craft clear, engaging scripts for training and product videos. Edit scripts produced by others to ensure alignment with voice, accuracy, and format standards.
Build and enforce a style guide: Develop a comprehensive style guide for all Murmuration-produced content. Own ongoing enforcement of style standards to ensure consistency and quality across every content type.
Review and QA all training content: Serve as a quality control resource across content produced by the team, reviewing for clarity, accuracy, consistency, and adherence to style guidelines.
Improve knowledge operations: Proactively identify gaps, redundancies, or inefficiencies in how knowledge is organized and surfaced. Recommend and implement improvements to tools, workflows, and content architecture.

Requirements

What you’ll need

3+ years of experience in a technical writing, knowledge management, or content strategy role, with demonstrated ownership over a content library or knowledge base;
Experience writing and editing for varied audiences, including both technical and non-technical readers;
Demonstrated ability to develop and enforce style guides and content standards;
Experience writing or editing scripts for video content (training, product, or explainer formats);
Experience with tech tools and the language commonly used with them;
Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar);
Strong organizational skills and the ability to manage a content review cycle across a large body of articles;
Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts.

Benefits

Comp & perks

Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
Retirement benefits with a 5% employer match;
A flexible, unlimited PTO plan;
Generous paid parental leave;
Pre-tax commuter benefits;
A company laptop;
A flexible remote work environment;
A home office setup stipend for all new employees;
Monthly reimbursement for remote work expenses;
A yearly professional development fund;
Mental health and wellness benefits through Calm and Better Help;
Yearly in-person staff retreats;
A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingcontent strategystyle guide developmentscript writingeditingknowledge managementcontent reviewcontent architecturequality assurancetraining content development

Soft Skills

organizational skillscommunication skillscollaborationattention to detailproblem-solving