Account Manager

Murj | Empowering Modern Cardiac Device Care

Account Manager serves as primary point of contact for customer accounts at Murj. Building relationships, ensuring satisfaction, driving account growth after client transition.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with key stakeholders
Develop key account champions: administrative, physician, device clinic
Identify and adapt to changes in customer leadership or organizational structure
Leverage data and analytics to track customer goals and recommend strategies for success
Maintain regular communication through check-ins, updates, product launches, and strategic reviews
Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform
Prepare and present business reviews to key decision-makers
Work closely with the Customer Success team post-launch and when clinics need to re-launch
Follow the Murj renewal process to minimize churn and drive retention
Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured
Identify upsell and cross-sell opportunities based on customer needs and engagement
Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts
Document customer interactions and platform changes accurately in Salesforce
Track and report on key account activities to support data-driven decision-making

Requirements

What you’ll need

Strong communicator with a customer focus
Strong relationship-building and communication skills
Clinical background in cardiac device clinic
Familiarity with remote cardiac monitoring workflows or device data management
Demonstrated success managing complex, multi-stakeholder accounts
Strong presentation skills and experience delivering executive-level business reviews
Proficiency with Salesforce reporting, dashboards, or analytics tools
Ability to analyze customer data and recommend strategic actions
Experience in sales, contract negotiation, and renewal management
Deep understanding of Murj platform capabilities and device clinic operations
Strong organizational skills and attention to detail
Proficiency in Salesforce or similar CRM platforms
Adaptability in a dynamic, evolving role within a cross-functional team
Bachelor’s degree required or equivalent experience

Benefits

Comp & perks

Full medical, dental, and vision insurance
Open vacation policy
More than 10 annual company holidays
Competitive compensation and equity participation
401(k) after 3 months of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticscustomer data analysiscontract negotiationrenewal managementpresentation skillsaccount managementsales strategiesupsellingcross-sellingreporting

Soft Skills

strong communicatorrelationship-buildingcustomer focusorganizational skillsattention to detailadaptabilitycollaborationstrategic thinkingnegotiationexecutive communication

Certifications

Bachelor’s degree