Product Designer, Services – LUMA
MURAL
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $109,000 - $137,000 per year
About the role
- Expand and evolve LUMA’s core curriculum, training programs, and resources.
- Design and launch new services that meet client needs.
- Ensure LUMA customers realize measurable value from our offerings.
- Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings.
- Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire.
- Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences.
- Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale.
- Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption.
- Monitor program performance and participant outcomes, using data to inform iteration and long-term planning.
Requirements
- 3+ years of product design, instructional design, or related product experience.
- Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods.
- Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets.
- Proven track record of delivering impactful training or experiential programs from concept through launch.
- Strong communication skills and ability to collaborate across multiple disciplines.
- Experience operating as a product-fluent designer in a fast-paced, cross-functional team.
- Comfort using AI tools to enhance workflows, efficiency, and decision-making.
Benefits
- Bonus
- Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product designinstructional designhuman-centered designinnovation frameworksdesign thinkingservice designexperience designcurriculum flowworkshop designAI tools
Soft Skills
strong communication skillscollaborationcreativityproblem-solvingadaptabilitycustomer focusteamworkleadershipcritical thinkingengagement