Customer Operations Engineering Lead

Muon Space

Customer Operations Engineering Lead managing customer data requests and deliveries for satellite missions. Collaborating with cross-functional teams to ensure efficient data collection and delivery.

Posted 4/27/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $144,000 - $215,000 per yearWebsite

About the role

Key responsibilities & impact

Lead customer focussed collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team
Ensure timely data collection and delivery across Muon’s missions according to customer requirements
Coordinate with internal stakeholders and customers to ensure appropriate prioritization of collection activities
Development of standard collection planning, performance monitoring, and reporting processes that scale across Muon’s current and future missions
Perform capacity planning for the Customer Operations team and develop onboarding and training programs for future hires
Ensure customer inquiries are addressed accurately and according to the required response time

Requirements

What you’ll need

7+ years of experience in a customer facing technical role such as technical account management, solutions architecture, or professional services
Experience in a leading teams with a track record of hiring, mentoring, and scaling to meet business needs
Demonstrated ability creating customer focussed processes and strategies that are scalable in a high growth environment
Experience managing relationships with sophisticated customers in a demanding environment (e.g. defense, aerospace, or government)
Strong communication and teamwork skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
Excellent time management and organization skills
Excited to work in a fast-paced environment with new challenges each week
Willingness to obtain a clearance

Benefits

Comp & perks

medical, dental, and vision insurance
401k retirement plan
short & long term disability and life insurance
three weeks paid vacation for new employees
12 paid holidays
unlimited sick time
paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipmentoringcustomer focuscommunicationteamworktime managementorganizationscalabilityprocess developmentcapacity planning

Certifications

security clearance