Service Operations Manager – Data Center Technologies

Munters

Service Operations Manager leading HVAC field service teams for Munters’ mission-critical data center cooling systems. Overseeing operations, customer escalations, performance, budgets, and field execution across Texas.

Posted 8/19/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $125,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in HVAC service management, including team leadership, operational oversight, and customer relationship management. Proficient in budgeting, financial performance analysis, and implementing process improvements to enhance service efficiency and customer satisfaction.

Highest-signal resume keywords

HVAC Systems KnowledgeTeam LeadershipService Operations ManagementCustomer Relationship ManagementBudgeting and Financial Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC MaintenanceHVAC TroubleshootingService Management SystemsProject ManagementSchedulingDispatchingOperational Performance AnalysisProcess ImprovementService Inventory ManagementSafety Compliance

Soft Skills

Conflict ResolutionOrganizational SkillsProblem-SolvingCommunicationLeadership

Certifications & Qualifications

HVAC CertificationHVAC Licensing

Industry Keywords

Data Center EnvironmentsService EfficiencyCustomer SatisfactionField Service TeamsContinuous Improvement

About the role

Key responsibilities & impact

Lead and manage a team of HVAC service technicians, dispatchers, and support personnel
Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations
Support installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments
Develop and improve processes to increase service efficiency, customer satisfaction, and profitability
Build relationships with customers, contractors, and service partners
Visit customer sites and support field teams as needed
Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics
Manage service inventory, tools, equipment, and resources
Support forecasting, budgeting, and financial performance for the service operation
Recruit, train, coach, and develop service team members
Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations
Review and support estimates for large or specialized HVAC service projects
Identify opportunities for continuous improvement and implement new tools and processes

Requirements

What you’ll need

10+ years of HVAC service or related experience, including 5+ years in a supervisory or management role
Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting
Experience leading field service teams and managing service operations
Strong customer relationship and conflict-resolution skills
Experience with scheduling, dispatching, service management, or project management systems
Understanding of budgeting, financial reporting, and operational performance
Strong organizational and problem-solving skills
Excellent communication and leadership abilities
Ability and willingness to travel up to 75%
Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered
Successful completion of a pre-employment drug test and background check, as applicable
HVAC certification or licensing is highly desirable

Benefits

Comp & perks

Performance-based commission
Medical, dental, and vision benefits
401(k)
Paid time off
Referral bonus opportunities
Career growth and professional development opportunities
Reasonable accommodation during the hiring process