Chatbot Analyst
Mundiale
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Business Understanding: Collaborate directly with the Product Manager (PM), participate in agile ceremonies and client meetings to validate chatbot performance and ensure interactions are accurate and aligned with business objectives.
- Team Interaction: Maintain continuous communication with the chatbot developer and the UX Writer, ensuring that the creation and modification of flows comply with the company’s tone of voice and meet user needs.
- Interaction Analysis: Collect and analyze interactions using the Witcom platform to identify improvement opportunities and propose enhancements in the use of artificial intelligence, improving the user experience.
- Bot Training: Train the bot to effectively handle informational situations and avoid unnecessary escalations to human support, increasing its autonomy and efficiency.
- Metrics and Monitoring: Support the definition of success metrics together with the data team, monitor the impact of chatbot changes, and contribute to continuous improvement.
- Decision Making: Contribute to decisions about deploying new developments to production, ensuring they are ready to deliver value to customers.
- Collaboration and Growth: Actively collaborate with the team to maximize value delivery, share knowledge, and support the team’s growth and development.
- Creative Solutions: Formulate hypotheses and discuss solutions with the team, always considering key business rules, use cases, and context to achieve the best results.
Requirements
- Experience with Chatbot Platforms: Familiarity with chatbot building and training platforms or other NLP (Natural Language Processing) tools.
- NLP Proficiency: Ability to fine-tune language models, train bots, create intents and entities, and curate interaction flows.
- Data Analysis: Experience collecting and analyzing bot interaction data, identifying opportunities for improvement, and evolving AI performance.
- Analytical and Critical Thinking: Skill in recognizing patterns, formulating hypotheses, and proposing improvements based on interaction analyses.
- Collaborative Communication: Ability to work closely with development teams, UX writers, and stakeholders to ensure interaction flows are optimized.
- User Experience Focus: Alignment with UX best practices to create interactions that provide a smooth and intuitive experience for the end user.
Benefits
- Flexible Benefit (you decide how to use it according to your needs: culture, transport app, subscriptions, gym, meals, etc.)
- Unimed Unipart Health Plan
- Dental plan
- Career development track
- Hybrid work
- Day off
- Short Friday
- Collaborative and dynamic work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chatbot platformsNLP toolslanguage modelstrain botscreate intentscreate entitiescurate interaction flowsdata analysisinteraction analysismetrics definition
Soft skills
collaborative communicationanalytical thinkingcritical thinkingcreative solutionsteam collaborationdecision makinguser experience focus