Mundiale

Chatbot Analyst

Mundiale

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Business Understanding: Collaborate directly with the Product Manager (PM), participate in agile ceremonies and client meetings to validate chatbot performance and ensure interactions are accurate and aligned with business objectives.
  • Team Interaction: Maintain continuous communication with the chatbot developer and the UX Writer, ensuring that the creation and modification of flows comply with the company’s tone of voice and meet user needs.
  • Interaction Analysis: Collect and analyze interactions using the Witcom platform to identify improvement opportunities and propose enhancements in the use of artificial intelligence, improving the user experience.
  • Bot Training: Train the bot to effectively handle informational situations and avoid unnecessary escalations to human support, increasing its autonomy and efficiency.
  • Metrics and Monitoring: Support the definition of success metrics together with the data team, monitor the impact of chatbot changes, and contribute to continuous improvement.
  • Decision Making: Contribute to decisions about deploying new developments to production, ensuring they are ready to deliver value to customers.
  • Collaboration and Growth: Actively collaborate with the team to maximize value delivery, share knowledge, and support the team’s growth and development.
  • Creative Solutions: Formulate hypotheses and discuss solutions with the team, always considering key business rules, use cases, and context to achieve the best results.

Requirements

  • Experience with Chatbot Platforms: Familiarity with chatbot building and training platforms or other NLP (Natural Language Processing) tools.
  • NLP Proficiency: Ability to fine-tune language models, train bots, create intents and entities, and curate interaction flows.
  • Data Analysis: Experience collecting and analyzing bot interaction data, identifying opportunities for improvement, and evolving AI performance.
  • Analytical and Critical Thinking: Skill in recognizing patterns, formulating hypotheses, and proposing improvements based on interaction analyses.
  • Collaborative Communication: Ability to work closely with development teams, UX writers, and stakeholders to ensure interaction flows are optimized.
  • User Experience Focus: Alignment with UX best practices to create interactions that provide a smooth and intuitive experience for the end user.
Benefits
  • Flexible Benefit (you decide how to use it according to your needs: culture, transport app, subscriptions, gym, meals, etc.)
  • Unimed Unipart Health Plan
  • Dental plan
  • Career development track
  • Hybrid work
  • Day off
  • Short Friday
  • Collaborative and dynamic work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chatbot platformsNLP toolslanguage modelstrain botscreate intentscreate entitiescurate interaction flowsdata analysisinteraction analysismetrics definition
Soft Skills
collaborative communicationanalytical thinkingcritical thinkingcreative solutionsteam collaborationdecision makinguser experience focus