Manager

• Own the strategy for our Additional Learning Needs training offer to ensure it reflects best practices for inclusive learning and drives equitable outcomes.
• Developing processes to improve efficiency and cost-to-serve for ALN support.
• Partnering with our coaching and instructor teams to design and deliver training and support.
• Work closely with the Compliance team to develop and maintain a best-in-class policy for ALN requirements.
• Build and execute efficient processes that deliver against our learner support policy, ensuring timely and high-quality interventions.
• Triaging learner cases to determine when additional support is required.
• Driving the development and implementation of best-practice support standards delivered by the ALN team.
• Identifying trends in support needs and collaborating across teams to create shared solutions and new content (e.g., learning materials, platform features).
• Act as a local safeguarding officer for the ALN team, triaging concerns and collaborating with the Deputy DSL and DSL
• to effectively manage and mitigate risks for ALN learners.
• Oversee a small team of ALN professionals, including defining KPIs, managing capacity modelling, and providing development to ensure apprentices receive high-quality, timely support.

Senior Safeguarding, ALN Manager

Manager – Data Management

Service Manager

Manager of Product Solutions – EMEA

Principal Delivery Manager

Learning Support Manager – EMEA