MULTIVAC USA

Field Service Technician

MULTIVAC USA

full-time

Posted on:

Location Type: Remote

Location: Iowa • Kansas • United States

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About the role

  • Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
  • Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
  • Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
  • Provide contact information for service team for future service needs and parts needs.
  • Ensure customers are comfortable with operational and safety procedures of their equipment.
  • Complete service documentation of repairs made during the call and submit related trip expenses.
  • Reports are complete, accurate, and submitted within 24 hours of job completion.
  • Weekly expense reports and time sheets are also completed in an accurate and timely manner.
  • All expenses incurred are handled in a cost-effective manner.
  • This is a traveling position with overnight stays required most workdays.
  • Schedule needs to be flexible to accommodate internal and external customers’ schedules.
  • Must be willing to work outside normal business hours, including some weekends as required.
  • Must be able to travel with little notice as customer demands require.
  • This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Requirements

  • Traveling Field Service Technicians use technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery.
  • Significant mechanical aptitude is required.
  • Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
  • Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.
  • Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service.
  • Must have the ability to respond and adjust to changing or new situations.
Benefits
  • Stability --> Industry leader and well-established organization in an essential market
  • Career Advancement --> Structured career development and advancement opportunities
  • Fringe Benefits --> Annual profit-sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401K match with immediate vesting; student debt assistance program; tuition reimbursement; employer-paid life insurance and disability coverage; paid training
  • Team Culture --> Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech
  • Veteran Friendly --> Large veteran and active military employee population
  • Perks --> Company car with insurance, maintenance and fuel card; regular availability of overtime; Double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingrepairmechanical systemselectrical systemspneumatic systemsrobotic systemstechnical drawingsproblem-solvingmachine shop skillspackaging machinery
Soft Skills
customer serviceindependenceprofessionalismflexibilityadaptabilityhigh stress managementtrainingcommunicationtime managementattention to detail