Field Service Technician

MULTIVAC USA

Traveling Field Service Technician repairing and installing packaging and processing equipment for a leading industrial provider. Must be flexible and comfortable with technical challenges while traveling.

Posted 4/12/2026full-timeRemote • Iowa, Kansas, Montana, New York, Oklahoma • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
Provide contact information for service team for future service needs and parts needs.
Ensure customers are comfortable with operational and safety procedures of their equipment.
Complete service documentation of repairs made during the call and submit related trip expenses.
Reports are complete, accurate, and submitted within 24 hours of job completion.
Weekly expense reports and time sheets are also completed in an accurate and timely manner.
All expenses incurred are handled in a cost-effective manner.
This is a traveling position with overnight stays required most workdays.
Schedule needs to be flexible to accommodate internal and external customers’ schedules.
Must be willing to work outside normal business hours, including some weekends as required.
Must be able to travel with little notice as customer demands require.
This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Requirements

What you’ll need

Traveling Field Service Technicians use technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery.
Significant mechanical aptitude is required.
Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.
Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service.
Must have the ability to respond and adjust to changing or new situations.

Benefits

Comp & perks

Stability --> Industry leader and well-established organization in an essential market
Career Advancement --> Structured career development and advancement opportunities
Fringe Benefits --> Annual profit-sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401K match with immediate vesting; student debt assistance program; tuition reimbursement; employer-paid life insurance and disability coverage; paid training
Team Culture --> Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech
Veteran Friendly --> Large veteran and active military employee population
Perks --> Company car with insurance, maintenance and fuel card; regular availability of overtime; Double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairmechanical systemselectrical systemspneumatic systemsrobotic systemstechnical drawingsproblem-solvingmachine shop skillspackaging machinery

Soft Skills

customer serviceindependenceprofessionalismflexibilityadaptabilityhigh stress managementtrainingcommunicationtime managementattention to detail