Multitude Insights

Account Executive

• Own the entire sales process - from prospecting and discovery to demo, proposal, negotiation, and close.
• Build and manage your own pipeline; this role requires proactive outbound motion and networking.
• Travel up to 60% to meet with agencies, attend conferences, deliver demos, and deepen relationships.
• Identify the right stakeholders within an agency (PD leadership, Investigations, Captains, Majors, Lieutenants) and bring them into the room.
• Help solidify the Multitude sales playbook including messaging, discovery frameworks, and deal structure.
• Provide regular feedback to leadership on pricing model, product fit, and GTM strategy.
• Partner closely with product and leadership to communicate customer needs, field insights, and emerging opportunities.
• Represent the voice of law enforcement customers in internal discussions.
• Maintain accurate pipeline tracking and forecasting in HubSpot.

Regional Account Executive

Backend Engineer

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Back-End Engineering Manager

Customer Success Manager

• Build the Customer Success Function
• Help operationalize the full customer journey - from onboarding to adoption, expansion, and renewal.
• Create scalable playbooks, engagement cadences, reporting, and tooling across HubSpot, Notion, Slack, and Linear.
• Define how we measure and communicate value realization across agencies.
• Ensure agencies achieve measurable outcomes from BLTN.
• Proactively surface insights, feature adoption opportunities, and workflow improvements.
• Use data to identify risk, strengthen engagement, and support expansion.
• Develop and deliver Quarterly Business Reviews to command staff and agency leadership, focused on proving business value and strategic alignment.
• Manage the renewal process and forecast for all assigned accounts, ensuring high retention rates and predictable revenue streams.
• Serve as the internal SME on customer workflows and priorities.
• Partner closely with Product and Engineering - comfortably collaborating in tools like Linear - to influence roadmap decisions.
• Provide informed, trust-based recommendations grounded in frontline experience.
• Act as a trusted advisor to investigators, crime analysts, command staff, and agency leadership.
• Navigate complex, multi-stakeholder public sector relationships with credibility and clarity.
• Ensure BLTN becomes core intelligence infrastructure within partner agencies.
• Cultivate strong reference accounts and secure customer participation in case studies, testimonials, and marketing events to support revenue generation.

Regional Account Executive

Back-End Engineering Manager

Senior Customer Success Manager