Multitude Insights

Full-stack Engineer

• Take end-to-end ownership of our backend systems, leading the design and development of scalable, production-grade services and APIs.
• Define and enforce engineering best practices, coding standards, and architectural patterns across the organization.
• Conduct code reviews, provide technical guidance, and grow a culture of craft and continuous improvement across engineering teams at all levels.
• Drive the evolution of our infrastructure for reliability, performance, and scalability including observability, fault tolerance, and security.
• Partner closely with product, design, and executive leadership to translate business objectives into concrete technical strategy.

Principal Software Engineer

Data Engineer

• Design & Build: Architect and maintain the company’s core data infrastructure, including pipelines, warehousing, ingestion, transformation, and orchestration systems.
• Own the Data Platform: Take end-to-end responsibility for the scalability, reliability, and security of the data platform ensuring high-quality data is accessible across the organization.
• Set the Standard: Establish and own data engineering best practices, including data modeling, pipeline design, and observability patterns that the broader team can build on.
• Champion Data Quality: Drive data quality and observability initiatives across the platform, ensuring stakeholders can trust the data they rely on.
• Collaborate Cross-Functionally: Partner closely with engineering, product, and analytics teams to understand data needs and translate them into concrete technical solutions.
• Lead & Mentor: Mentor engineers on data engineering principles and patterns, and contribute actively to hiring and team development.

Principal Data Engineer

Implementation Specialist

• Lead End-to-End Implementations
• Own the onboarding and implementation process from kickoff through go-live and stabilization.
• Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
• Coordinate and drive implementation workstreams while also handling portions of the work directly.
• Configure customer environments using internal tools and workflows developed by Engineering.
• Ensure implementations stay on track, within scope, and deliver a strong customer experience.
• Drive Customer Adoption & Change Management
• Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
• Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
• Guide customers through change management and adoption challenges.
• Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently
• Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.
• Build the Implementation Function
• Create scalable implementation playbooks, templates, processes, and best practices.
• Capture lessons learned and continuously improve how Multitude deploys customers.
• Help define the systems and operational infrastructure needed to scale implementations over time.
• Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.
• Collaborate Cross-Functionally
• Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.
• Translate customer needs and implementation feedback into actionable internal requests.
• Identify implementation risks early and help drive resolution across teams.
• Provide frontline customer insight that informs product and operational improvements.

Principal Software Engineer

Principal Data Engineer

Implementation Manager