Senior Learning Operations Manager
SAE International
Operations Associate
Multiplier
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $81,000 per year
Job Level
JuniorMid-Level
Tech Stack
WordPress
About the role
- Provide operational support across teams for special projects and initiatives.
- Collaborate across teams to manage the annual review process for organizational policies, ensuring they remain current, clear, and aligned with our evolving needs.
- Maintain our internal knowledge base (Document360) by adding users, identifying content needs, and working with team members to ensure resources are accurate, well-organized, and accessible.
- Support the implementation of our document retention policy, including helping teams with document destruction and developing systems to flag content that doesn’t align with policy.
- Coordinate the annual insurance renewal process to ensure timely coverage to help mitigate risk across our operations.
- Create and maintain standard operating procedures (SOPs) and other operational documents to promote consistency, efficiency, and clarity.
- Manage and improve the organization of Multiplier’s digital file systems to support team access, reduce duplication, and increase operational efficiency.
- Proactively identify opportunities to strengthen internal systems and processes and lead the implementation of operational improvements that enhance efficiency, clarity, and ease of use across the organization.
- Manage day-to-day IT help desk requests with a focus on timely, customer-centered support, including user setup, software subscriptions, and basic troubleshooting.
- Identify patterns in support requests and develop proactive resources, tools, or processes to address common needs.
- Identify ways to streamline technology administrative operations.
- Manage the purchase and tracking of computers, software, and other tech equipment for our Core and project teams.
- Manage nonprofit technology discount programs (such as TechSoup), helping project teams identify available discounts, navigate purchasing processes and basic support.
- Support project teams in ensuring their websites meet compliance standards.
- Set up new Core and project team members with their digital accounts and tools.
- Oversee monthly technology expense reporting.
- Provide administrative technology support for Core team tools.
- In collaboration with the Core team, plan and coordinate the annual Board of Directors in-person meeting and Core team gathering.
Requirements
- Minimum of 2–4 years of experience in operations, administration, or project coordination, ideally in a nonprofit or mission-driven work environment.
- Proven ability to manage multiple tasks and priorities across a wide range of functions, including operations, systems, technology support, and logistics.
- Experience supporting digital tools and systems such as Microsoft 365, Google Workspace, learning management platforms, knowledge bases, or WordPress.
- Comfort with learning new technology and identifying ways tools can improve team workflows and access to information.
- Experience maintaining or developing internal documents, such as policies, SOPs, or knowledge base content.
- Ability to coordinate and support events, with experience managing logistics, tracking budgets, and promoting inclusion, accessibility, and sustainability.
- Excellent organization, time management, and communication skills with a focus on clarity, collaboration, and follow-through.
- Ability to see patterns, identify areas for process improvement, and implement thoughtful, people-centered solutions.
- Comfortable working independently and collaboratively in a fast-paced, evolving environment.
- Alignment with Multiplier’s mission and values, including a commitment to equity, inclusion, sustainability, and supporting people and the planet.
Benefits
- All employees work from home offices with occasional travel (1-2 times per year) for all-team in-person meetings.
- Comprehensive compensation package, including competitive salary.
- Excellent medical and dental benefits.
- Retirement savings.
- Generous vacation and sick leave policy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementproject coordinationdocument retention policystandard operating proceduresIT help desk supportlogistics managementbudget trackingprocess improvementdigital account setuptechnology administration
Soft skills
organizationtime managementcommunicationcollaborationproblem-solvingindependenceadaptabilitycustomer serviceattention to detailinclusivity
