Multiple

VIP Account Manager, English Speaking

Multiple

full-time

Posted on:

Location Type: Hybrid

Location: Ta Xbiex • Malta

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Job Level

Junior

About the role

  • Own the performance of a portfolio of high value accounts, with clear revenue, retention and growth targets.
  • Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies.
  • Build strong, long-term relationships with VIP players, positioning yourself as the primary and trusted point of contact.
  • Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks.
  • Deliver a proactive, high-touch sales approach via phone, email and messaging platforms.
  • Analyse performance data to identify trends, optimise account strategies and maximise lifetime value.
  • Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals.
  • Provide actionable insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development.

Requirements

  • 1+ years of experience in VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment.
  • Proven ability to consistently hit or exceed revenue and retention targets.
  • Strong sales mindset with excellent negotiation, persuasion and closing skills.
  • Deep understanding of customer behaviour, monetisation strategies and lifecycle value.
  • Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics.
  • Excellent communication and relationship building skills.
  • Ability to work autonomously, manage complex portfolios, and prioritise revenue impact.
  • Fluent in English (spoken and written).
Benefits
  • Attractive remuneration package
  • Health insurance cover from the first day of work
  • Wellness benefit (after probation)
  • Optician/Spectacle and Blue Lens Benefit (after probation)
  • Breakfast/lunch all week
  • Monthly snacks allowance
  • Training support
  • Modern office facilities
  • Dog-friendly workplace
  • Exciting Company Events
  • Monthly Beer Fridays
  • Eur1,000 Refer a friend bonus
  • Relocation package (if required)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VIP Managementsales strategiesnegotiation skillspersuasion skillsclosing skillscustomer behaviour analysismonetisation strategieslifecycle value analysisKPI monitoringperformance metrics analysis
Soft Skills
relationship buildingcommunication skillsanalytical skillsautonomyprioritisationsales mindset