Tech Stack
AWSAzureCloudCyber SecurityFirewallsGoogle Cloud PlatformLinuxMacOSVMware
About the role
- Act as the primary point of contact for the IT support team, providing guidance, prioritization, and escalation management
- Support junior team members and ensure IT support SLAs are met
- Manage and maintain cloud and on-premises IT environments across cloud (AWS, Azure, OCI, GCP) and SaaS platforms
- Ensure uptime, performance, and scalability across servers, storage, and virtualization platforms (VMware, Hyper-V)
- Administer and optimize enterprise networking systems (firewalls, switches, VPNs, SD-WAN)
- Drive zero-trust network access (ZTNA), advanced endpoint protection, and security monitoring (SIEM/SOC)
- Ensure regulatory and compliance requirements (e.g. ISO 27001:2022) are met across IT operations
- Lead IT projects including infrastructure upgrades and cloud migrations, and manage vendors/MSPs
- Collaborate with other departments to provide tailored IT solutions
- Propose strategic improvements to system resilience, cybersecurity posture, and operational efficiency
- Stay ahead of evolving IT and security trends to maintain a future-proof infrastructure
Requirements
- Minimum 5+ years of IT experience
- At least 1 year in a point-of-contact role / escalation lead
- Expertise in managing Windows, macOS & Linux environments
- Strong background in cloud infrastructure (M365, Azure, OCI, AWS or GCP)
- Proficiency in enterprise networking (SDWAN, VPN, IPsec etc.)
- Deep understanding of network security protocols, zero-trust, SIEM, IDS/IPS, VPNs
- Certifications preferred: CCNP, CompTIA Security+, CISSP, Microsoft Certified: Azure Administrator Associate, OCI foundations, or equivalent
- ITIL certification considered an asset
- Strong organizational and prioritization skills
- Comfortable working in a high-performance, fast-paced environment
- Excellent verbal and written communication skills in English
- Team player with a proactive, solutions-driven mindset
- Flexibility to work outside business hours and manage on-call responsibilities
- Previous experience within iGaming or other regulated industries is highly desirable