Multimodal

Customer Success Coordinator

Multimodal

full-time

Posted on:

Location Type: Hybrid

Location: Recife • Brazil

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Tech Stack

ERP

About the role

  • Supervise the customer service team, ensuring efficient, high-quality service.
  • Ensure adherence to agreed deadlines and service levels (SLA – Service Level Agreement).
  • Serve as the escalation point for resolving customers’ critical issues.
  • Monitor service performance indicators (KPIs) and implement improvements.
  • Create and review scripts and service flows to standardize communication.
  • Oversee and validate the onboarding of new customers in the company's ERP/TMS.
  • Ensure the updating and maintenance of customer registration information.
  • Implement processes to ensure the reliability of registered data.
  • Supervise the receipt and processing of transport and logistics schedules.
  • Ensure accurate entry of information into the system to prevent operational errors.
  • Monitor service execution and ensure proactive communication with customers.
  • Collaborate with operations, sales, finance, and IT teams to align processes.
  • Log and analyze customer complaints, proposing effective solutions.
  • Prepare management reports on service performance and service quality.
  • Train the customer service team to enhance service quality.

Requirements

  • Bachelor's degree in Business Administration, Logistics, or Engineering.
  • Solid experience in logistics.
  • Experience in customer service.
  • Negotiation skills and ability to meet deadlines.
  • Strong interpersonal skills.
  • Good communication skills.
  • MS Office — intermediate Excel.
  • Experience with computerized systems.
Benefits
  • Caju multi-benefits program
  • Dental plan
  • Wellhub (Gympass)
  • Conexa Saúde (telemedicine).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logisticscustomer servicedata entryservice level agreement (SLA)key performance indicators (KPI)process improvementonboardingmanagement reportingnegotiation
Soft skills
interpersonal skillscommunication skillsteam supervisionproblem-solvingcollaborationtrainingtime management
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in LogisticsBachelor's degree in Engineering