Customer Service Representative

MULTI SEAL Tire Sealants

Customer Service Representative for Tires Easy managing high volume customer inquiries over phone and email. Providing solutions and guidance on tire products and orders.

Posted 4/21/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱36,000 - ₱40,000 per monthWebsite

About the role

Key responsibilities & impact

Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day.
Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
Drive timely resolution for all assigned cases within our ticketing system.
Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
Maintain a high level of reliability and dependability in a fully remote environment.
Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
Take on new tasks and responsibilities as the company scales and customer needs evolve.

Requirements

What you’ll need

Must be based in the Philippines.
Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls.
English proficiency - strong spoken and written communication skills are required.
High School Diploma or equivalent.
High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source.
Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office.
Experience in the tire or automotive industry is a plus (but not required - training provided).
Positive, proactive, and collaborative team player who values kindness and inclusivity.
Available during business hours, will be scheduled for 5 days per week from Monday-Saturday between the hours of 5am-5pm Pacific Standard Time.

Benefits

Comp & perks

Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours.
Paid Vacation Leave: 17 days per year, granted after the probation period.
Company-Provided Equipment: Laptop, headset, and accessories provided after probation.
Referral Bonus: Reward for successfully referring qualified candidates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinbound callsorder managementticketing systemkey performance indicatorsproblem-solvingworkflow improvementEnglish proficiencyhigh-speed internetremote work

Soft Skills

friendlyprofessionalsolution-orientedreliableadaptableproactivecollaborativekindnessinclusivityteam player

Certifications

High School Diploma