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Customer Service Representative, English & Spanish Speaking
MULTI SEAL Tire Sealants. Customer service support for our stores: .
About the role
Key responsibilities & impact- Customer service support for our stores:
- Phone line coverage
- Monitor ticketing system and participate in resolution of issues for assigned case types
- Assist customers with order and return inquiries
- Assist with general customer service tasks, such as voicemail monitoring
- Responsibilities may change or adapt to the needs of our rapidly growing team
Requirements
What you’ll need- Bilingual in English and Spanish
- High School Diploma or equivalent
- Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center
- High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source.
- Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action
- Available for the following shifts, will be scheduled for 5 days per week from Monday-Saturday: 5:00am-2:00pm Pacific Standard Time (PST), 6:00am-3:00pm Pacific Standard Time (PST), 7:00am-4:00pm Pacific Standard Time (PST), 8:00am-5:00PM Pacific Standard Time (PST)
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinbound callsticketing systemorder inquiriesreturn inquiriesvoicemail monitoringhigh-speed internetethernet connection
Soft Skills
bilingualcommunicationadaptabilityproblem-solvingteamwork
Certifications
High School Diploma