Customer Service Representative, English & Spanish Speaking

MULTI SEAL Tire Sealants

Customer Service Representative providing bilingual support and resolution to tire purchase inquiries. Responsibilities include call handling, ticketing support, and customer service tasks.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Customer service support for our stores:
Phone line coverage
Monitor ticketing system and participate in resolution of issues for assigned case types
Assist customers with order and return inquiries
Assist with general customer service tasks, such as voicemail monitoring
Responsibilities may change or adapt to the needs of our rapidly growing team

Requirements

What you’ll need

Bilingual in English and Spanish
High School Diploma or equivalent
Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center
High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source.
Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action
Available for the following shifts, will be scheduled for 5 days per week from Monday-Saturday: 5:00am-2:00pm Pacific Standard Time (PST), 6:00am-3:00pm Pacific Standard Time (PST), 7:00am-4:00pm Pacific Standard Time (PST), 8:00am-5:00PM Pacific Standard Time (PST)

Benefits

Comp & perks

Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinbound callsticketing systemorder inquiriesreturn inquiriesvoicemail monitoringhigh-speed internetethernet connection

Soft Skills

bilingualcommunicationadaptabilityproblem-solvingteamwork

Certifications

High School Diploma