Multi Media, LLC

Senior Program Manager – SaaS, Vendor Compliance

Multi Media, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $135,000 - $165,000 per year

Job Level

About the role

  • Own the end-to-end SaaS portfolio, including inventory, usage analytics, access controls, renewal calendar, and spend visibility, using SaaS Management Platforms (e.g., BetterCloud).
  • Drive portfolio consolidation and proactively identify Shadow IT, redundancy, and optimization opportunities.
  • Report regularly on SaaS spend, risk, and portfolio health to leadership.
  • Own the commercial and governance lifecycle of SaaS vendors, including contracts, SLAs, renewals, and compliance alignment.
  • Lead comprehensive renewal planning and execution 90-120 days in advance, ensuring predictable budgeting, cost optimization, stakeholder coordination, and avoidance of misaligned auto-renewals.
  • Manage vendor escalations, conduct Quarterly Business Reviews (QBRs) with strategic partners, and execute third-party risk assessments (TPRM) via Vanta.
  • Partner with Finance to provide accurate SaaS spend forecasting, budgeting inputs, and detailed ROI analyses (including Total Cost of Ownership and business cases) for vendor decisions and investment approvals.
  • Own financial governance and cost optimization for Google Cloud usage, focusing on spend visibility, rightsizing, and committed-use optimization.
  • Partner with IT, Security, Legal, Finance, and Engineering to support vendor onboarding, security assessments, and integration planning.
  • Standardize SaaS onboarding, access, and approval workflows across departments, and proactively track adoption rate, compliance metrics, and standardization success across the organization.

Requirements

  • 5+ years of experience in SaaS management, IT operations, or technical program management
  • Hands-on experience with SaaS Management Platforms (BetterCloud, Zylo, Torii, or similar)
  • Proven track record managing large-scale SaaS vendor portfolios (100+ applications, $10M+ annual spend preferred), including renewals and lifecycle governance.
  • Experience collaborating cross-functionally with Finance, Security, Legal, and IT stakeholders.
  • Strong analytical skills, with experience building dashboards, reports, and cost forecasts (BigQuery experience is a plus).
  • Working knowledge of SOC 2 or other security compliance frameworks
  • Ability to operate independently, take ownership, and thrive in ambiguous, minimally structured environments.
  • Demonstrated ability to proactively identify and address Shadow IT and unmanaged SaaS usage
  • **Bonus Points:**
  • 2+ years of experience as an Administrator for Google Workspace, Jira, or Slack
  • Information Technology Infrastructure Library (ITIL), PMP, or similar certifications
  • Experience building SaaS governance programs
  • Familiarity with IAM protocols (SAML, OIDC, OAuth)
  • Experience using Google Workspace as primary Identity Provider for SaaS governance (SAML/SCIM configuration without Okta/Azure AD)
  • Experience with scripting languages (Python or Go) to automate workflows
  • Exposure to AI governance frameworks or emerging technology evaluation.
  • Experience with Cloud Billing APIs and BigQuery exports for advanced cost analysis
  • Experience with Google Cloud Platform (GCP) or Amazon Web Services (AWS) billing and cost optimization
Benefits
  • Fair and competitive base salary
  • Fully Remote Optional
  • Health, Vision, Dental, and Life Insurance for you and any dependents, with policy premiums covered by the Company
  • Long & Short term disability insurance
  • Unlimited PTO
  • Annual Year-End Company Closure
  • Optional 401k with 5% matching
  • 12 Paid Holidays
  • Paid Lunches in-office, or if Remote, a $125/week stipend via Sharebite
  • Employee Assistance and Employee Recognition Programs
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS managementvendor portfolio managementcost optimizationfinancial governancedata analysisBigQueryscripting languagesCloud Billing APIsGoogle Cloud PlatformAmazon Web Services
Soft Skills
analytical skillscross-functional collaborationindependenceownershipproactive problem solvingstakeholder coordinationcommunicationadaptabilityleadershiporganizational skills
Certifications
ITILPMP