Principal Risk & Recovery Manager
Mulligan Funding, LLC
full-time
Posted on:
Location Type: Hybrid
Location: San Diego • California • United States
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Salary
💰 $112,200 - $140,000 per year
Job Level
About the role
- Collaborate with customers facing financial difficulties to explore workout options such as loan modifications, forbearance agreements, and repayment plans.
- Negotiate and manage a portfolio of complex workout agreements and recovery efforts while ensuring compliance with applicable laws and regulations.
- Manage several collection agency outsourcing processes which includes selection, onboarding, performance management and due diligence reviews.
- Lead the collections efforts on large and complex delinquent accounts.
- Conduct quality assurance and compliance checks on all third party vendors.
- Partner with internal and external legal counsels to resolve more complex loan delinquencies.
- Proactively contact customers with overdue payments and delinquent accounts to initiate recovery efforts.
- Provide exceptional customer service by addressing borrower inquiries, concerns, and disputes with professionalism and empathy.
- Generate reports on workout and collection activities, analyzing trends and proposing process improvements.
- Liaise between company leadership and client, presenting leadership with an analysis for client loan defaults.
- Analyze the root causes of loan distress and develop strategies to prevent future delinquencies.
- Performs other duties as assigned.
Requirements
- 7+ years of progressive experience in risk management, collections, recovery, or debt resolution within financial services or fintech
- Deep knowledge of bankruptcy regulations, debt restructuring, and loss mitigation strategies
- Hands on experience leading complex recovery portfolios and improving charge off and recovery performance
- Strong working knowledge of credit and collections platforms, CRM systems, and data driven decision making (Salesforce, Excel, reporting tools)
- Experience reviewing legal documents, contracts, and settlement agreements with sound risk judgment
- Proven success negotiating repayment plans, settlements, and vendor or agency relationships
- A track record of building, coaching, and leading high performing teams
- Comfort operating cross functionally with Legal, Compliance, Finance, and Operations partners
- Strong analytical skills with the ability to turn data into actionable strategy
- Excellent communication skills and confidence presenting recommendations to leadership
- The ability to balance customer experience with risk mitigation and business outcomes
- A proactive, ownership mindset with strong organization, prioritization, and time management skills
- A Bachelor’s degree in a related field or equivalent professional experience
Benefits
- Comprehensive medical, vision and dental benefits that give you peace of mind.
- Flexible Spending Accounts (FSA) that let you use pre-tax dollars to cover healthcare expenses.
- A fantastic 401K with matching contributions that helps you plan for retirement and build wealth over time.
- Generous sick, vacation, and holiday benefits that give you the time and flexibility you need to enjoy life.
- A gym membership contribution that supports your well-being, and helps you stay energized and focused.
- An internal referral program that rewards you for bringing talented people to the team.
- Company events that foster a positive and inclusive culture, and create opportunities to bond and grow with your colleagues.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementcollectionsrecoverydebt resolutionbankruptcy regulationsdebt restructuringloss mitigation strategiesdata driven decision makingnegotiating repayment plansreviewing legal documents
Soft Skills
customer serviceanalytical skillscommunication skillsleadershiporganizationprioritizationtime managementproactive mindsetempathycollaboration