Product Owner – User-facing Platforms
Blood Cancer UK
Product Manager
Mulberry England
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Define and manage the product roadmap that is informed by the Digital Trading and Technology functions, ensuring alignment with business objectives and customer needs.
- Conduct market research to identify customer needs, market trends, benchmarks and opportunities for digital product enhancements.
- Monitor and analyse performance of the digital changes using relevant tools and metrics (engaging with our eco-system of third parties) and proposing necessary adjustments to improve conversion rates.
- Contribute to the regular cadence of reporting on the KPIs for the Digital channel and to the Technology change portfolio reporting. Ensure there is a cycle of retrospectives, lessons and continuous improvement.
- Review and analyse voice of the customer insights and respond to user feedback to ensure continuous product improvement.
- Work closely with the different business functions (digital, marketing, sales, and other teams) to develop approaches for optimising along the digital conversion funnel.
- Manage the product budget and report monthly to the budget owner(s) primarily, ensuring efficient use of resources and cost-effective product development.
Requirements
- Proven experience: in product management, particularly within the luxury/fashion retail or digital commerce sectors.
- Technical Proficiency: Strong understanding of digital product development, including mobile apps, websites, and software.
- Tools expertise: Jira, Confluence, Office 365, Slack etc
- Technology Understanding: Hands on experience of managing performance and change on digital platforms: e.g. Salesforce, Commerce Tools, SAP, Shopify. Conversant in the integrated system and process landscape of e-commerce operations (CRM, POS, ERP, WMS, Accounting etc).
- Data Driven, Analytical Skills: Ability to analyse data and metrics to inform product decisions and improvements.
- Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. Demonstrate an open and receptive communication style that inspires a “one team” spirit.
- Agile Delivery: Fully conversant in the mindset, methods, rituals and discipline of agile delivery.
- Project Management: Strong leadership and project management skills to lead product development initiatives. Ability to deliver initiatives that require an integrated project management approach.
- Creativity: Innovative mindset with the ability to think creatively and contribute to developing user-friendly, profitable digital-commerce outcomes.
Benefits
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
- Collaborate with designers, engineers, and other team members to develop and manage the product lifecycle from concept to launch.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementdigital product developmentdata analysisperformance managementchange managementagile deliveryproject managementdigital conversion optimizationuser feedback analysisbudget management
Soft skills
communication skillsinterpersonal skillsleadership skillsanalytical skillscreativitycollaborationcontinuous improvement mindsetcustomer-centric approachproblem-solvinginnovative thinking
