Senior Retail Operations and Training Manager
Mulberry England
contract
Posted on:
Location Type: Hybrid
Location: Kensington • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Responsible for driving an exceptional customer experience within the retail network through efficient and innovative operations and engaging training.
- Lead the Retail Operations & Training teams.
- Champion operational excellence with a customer-first mindset.
- Own and deliver projects that continuously strive to improve the overall customer experience.
- Maintain Global Sales Reporting and Retail Reports.
- Collate and publish monthly commercial insights reporting.
- Present department insights within the weekly trade meetings.
- Review and update the operational standards manual for the store network.
- Leverage omni-channel to develop a Retail Operations strategy to improve operational efficiency.
- Partner with Retail Area Managers and Regional teams globally.
- Maintain third party relationships with review meetings.
- Explore new and innovative processes to enhance customer experience.
- Monitor security standards across the store network.
- Ensure current Health and Safety requirements are complied with across all retail stores.
- Support and guide the Global Training & Communications Manager to develop the retail training vision.
- Establish Retail KPIs & metrics to support the overall customer strategy.
- Lead cross‑functional delivery of new store openings/refits/closures.
Requirements
- Previous experience as a senior multi‑market retail operations leader in luxury or premium fashion/lifestyle business
- Previous In-store/shopfloor experience
- Excellent communication skills, both written and verbal
- Highly organised with excellent attention to detail
- Excellent ability to plan and prioritise effectively
- Proficient Microsoft Office user; Excellent Microsoft Excel Skills
- Project management experience
- Looker Studio / Power BI experience preferred but not essential)
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementretail operationscustomer experienceoperational excellenceKPI developmentcommercial insights reportinghealth and safety complianceomni-channel strategyMicrosoft ExcelLooker Studio
Soft skills
communication skillsorganizational skillsattention to detailplanningprioritizationleadershipcollaborationinnovationcustomer-first mindsettraining and development