Customer Success Manager

Mudflap

Customer Success Manager driving customer engagement and retention for freight customers in a high-growth startup. Collaborating with teams to enhance customer experience and support scaling of new vertical.

Posted 5/22/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
Drive customer onboarding, engagement, adoption, and retention within the freight vertical
Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions
Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn
Advocate for freight customers internally and help influence product and operational improvements
Help establish scalable systems and processes that support long-term growth across the freight business

Requirements

What you’ll need

4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles
Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders
Proven ability to manage complex customer relationships and drive measurable customer outcomes
Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up
Data-driven approach to customer management and problem solving
Excited to help build and scale a new business vertical in a fast-growing environment
Passion for customer experience, operational excellence, and continuous improvement

Benefits

Comp & perks

Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship-buildingcommunicationinfluencecustomer managementstrategic mindsetoperational mindsetproblem solvingcustomer experienceoperational excellencecontinuous improvement