Partner Success Manager

Mudflap

Partner Success Manager supporting and growing relationships with large merchant partners in the trucking industry. Driving operational success and long-term partnership growth through strategic advisory and collaboration.

Posted 5/22/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $144,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the success and growth of Mudflap’s largest merchant partnerships
Build executive-level relationships and act as a trusted strategic advisor to key partners
Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
Advocate for merchant needs internally while balancing business goals and operational scalability
Operate with speed and adaptability in a high-growth environment where priorities evolve quickly
Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams

Requirements

What you’ll need

5–8+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships
Experience managing large, complex, or enterprise-level merchant/vendor relationships
Strong industry expertise within fuel, trucking, logistics, mobility, retail, payments, or related merchant ecosystems preferred
Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
Strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes
Exceptional relationship-building and communication skills, including experience working with executive stakeholders
Demonstrated ownership, urgency, and problem-solving abilities with a bias toward action
Experience working cross-functionally to influence outcomes and improve partner operations at scale
Highly organized with strong prioritization and project management capabilities
Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus

Benefits

Comp & perks

Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

partner successcustomer successaccount managementstrategic partnershipsanalytical mindsetoperational mindsetproject managementdata analysismetrics utilization

Soft Skills

relationship-buildingcommunication skillsproblem-solvingownershipurgencyadaptabilityorganizational skillsprioritizationinfluencing outcomes