Senior Manager, Growth – Onboarding

Mudflap

Senior Manager leading growth and onboarding strategies for Mudflap's fuel card in the trucking industry. Collaborating with cross-functional teams to enhance customer experiences and operational efficiency.

Posted 5/21/2026full-timePalo Alto • California, Texas • 🇺🇸 United StatesSenior💰 $146,000 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Own and optimize the customer journey from application through activation and early retention
Drive funnel conversion, onboarding performance, and time-to-value improvements
Identify friction points and implement scalable, customer-centric solutions
Partner cross-functionally with Product, Marketing, Operations, and Customer Success to optimize growth and onboarding experiences
Build scalable onboarding systems leveraging AI, automation, and human engagement
Develop onboarding playbooks that improve fleet activation, stability, and long-term engagement
Turn onboarding into a measurable, data-driven growth engine with clear business impact
Lead, coach, and develop a high-performing team focused on operational excellence and customer outcomes

Requirements

What you’ll need

6+ years of experience in growth, onboarding, operations, or customer lifecycle leadership
Proven track record improving conversion, activation, retention, and customer engagement metrics
Highly analytical with experience using data, dashboards, and cohort analysis to drive decisions
Strategic and hands-on operator who thrives in fast-paced, high-growth environments
Strong people leader with a track record of building high-performing teams and scalable processes
Passion for leveraging AI and automation to improve operations and customer experience
Experience in PLG, fintech, logistics, marketplaces, or mobility is a strong plus

Benefits

Comp & perks

Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdashboard creationcohort analysisAI implementationautomationonboarding system developmentconversion optimizationretention strategiescustomer engagement metricsoperational excellence

Soft Skills

leadershipcoachingteam developmentstrategic thinkingproblem-solvingcross-functional collaborationcustomer-centric mindsetanalytical thinkingadaptabilitycommunication