Own the post-launch success of our independent truck stop partners
Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network.
Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently.
Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently
Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them.
Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently.
Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership.
Maintain accurate records and reporting of activity and results

Requirements

5+ years of experience in customer success, partner success, account management, or vendor support
Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams.
Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights.
Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations.
Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly.
Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey.
Highly organized and efficient with time management
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL) is a plus.
Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces is a plus

Benefits

Competitive salary and multiple benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisperformance metricsaccount managementcustomer successpartner successvendor supportproblem-solvingtime managementrelationship management

Soft Skills

analytical mindsetcommunication skillsrelationship-buildingownershipinitiativeadaptabilityorganizational skillscollaborationproactive approachtrust-building