Customer Support Specialist
Mudflap
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $25 per hour
Job Level
JuniorMid-Level
About the role
- Provide customer support via phone, email, and chat
- Resolve customer inquiries and technical issues
- Maintain accurate customer records in CRM system
- Collaborate with internal teams to escalate complex issues
Requirements
- 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
- Proficient with support tools like Zendesk or similar ticketing systems
- Bilingual: Fluency in both English and Spanish strongly preferred
- Customer-first mindset with a genuine passion for delivering exceptional service
- Excellent communication skills, both verbal and written
- Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Benefits
- Competitive pay and equity in a high-growth startup
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-first mindsetpassion for delivering exceptional serviceexcellent communication skillsmultitaskinghigh sense of urgencyteam-oriented approach