Customer Support

• Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy
• Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Be hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Customer Support Specialist, Bilingual (English/Spanish)

Customer Support – Book Publisher

Customer Support Associate

Customer Service Representative

Customer Service Representative – Escalations, Self-Pay

Technical Customer Service Agent