Global IT Operations Manager

Muck Rack

Global IT Operations Manager at Muck Rack overseeing IT operations for a distributed workforce across the US, Canada, and Europe. Focusing on identity and access management, SaaS administration, and employee technology experience.

Posted 5/5/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £78,000 - £92,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
Support IT operations across a globally distributed workforce
Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement

Requirements

What you’ll need

5+ years of experience in IT, including at least 2+ years managing IT teams or functions
Experience administering Google Workspace or similar enterprise productivity platforms
Strong experience managing SaaS applications, including provisioning, access control, and license management
Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms
Strong people leadership skills with a proven ability to coach, develop, and retain talent
Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar)
Experience managing endpoints and device lifecycle processes in a modern SaaS environment
Ability to manage distributed teams and collaborate effectively across regions and functions

Benefits

Comp & perks

Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT operationsuser provisioningaccess managementSaaS administrationendpoint lifecycle managementidentity and access managementIT automationlicense managementdevice lifecycle managementkey IT metrics

Soft Skills

people leadershipcoachingtalent developmentcollaborationteam managementcommunicationproblem-solvingcontinuous improvementoperational visibilityemployee experience