Senior Customer Account Executive

Muck Rack

Senior Customer Account Executive at Muck Rack focusing on expanding revenue within existing customer base. Collaborating with Customer Success to identify upsell and cross-sell opportunities.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $150,000 per yearWebsite

About the role

Key responsibilities & impact

Build and close a pipeline of expansion opportunities across existing Enterprise customers
Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
Prospect into the existing customer base through outbound outreach and internal referrals
Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
Accurately forecast monthly and quarterly expansion bookings
Own account and territory planning in partnership with your CSM pod
Drive pipeline creation, conversion, and deal progression across expansion opportunities
Collaborate cross-functionally to ensure alignment across sales and customer success

Requirements

What you’ll need

5-8 years experience in sales or account management roles
Proven experience owning a revenue target and closing deals
Experience managing pipeline and forecasting revenue
Strong prospecting and outbound sales skills
Experience selling into existing customer accounts preferred
Experience selling PR, media intelligence, or related solutions required for Enterprise roles
Background in SaaS, MarTech, or related industries
Strong communication and relationship-building skills
Ability to operate in a fast-paced, distributed environment
Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Benefits

Comp & perks

Fully distributed team with a permanent remote setup
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide

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Hard Skills & Tools

salesaccount managementpipeline managementrevenue forecastingprospectingoutbound salesclosing dealsSaaSMarTechmedia intelligence

Soft Skills

communicationrelationship-buildingcollaborationalignmentresiliencetransparencyownershipcustomer devotionadaptabilityproactivity