Customer Success Manager

much. Consulting

Customer Success Manager responsible for sales and upselling initiatives for an IT consulting firm. Leading client relationships and enhancing service delivery in Lisbon, Portugal.

Posted 4/30/2026full-timeLisbon • 🇵🇹 PortugalJuniorMid-Level💰 €32,000 - €42,000 per yearWebsite

About the role

Key responsibilities & impact

Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages)
Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships.
Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.
Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth

Requirements

What you’ll need

Technical course or a relevant university degree
At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalization sectors
A proactive, sales-driven mindset is a must. You aren't afraid to pitch solutions, handle objections, and close deals
Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer-centric personality
Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships
Fluent in English (C2) and highly proficient in German (B2 or higher)

Benefits

Comp & perks

Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.
Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast
Flexible working: We value results over hours — structure your work around your life
Competitive salary: you will receive an expected total compensation range between €32.000 and €42.000 / year
Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementB2B SalesContract NegotiationSales StrategyProcess ImprovementService DeliveryClient Feedback AnalysisUpsellingManaged Services

Soft Skills

Proactive MindsetSales-DrivenCommunication SkillsRelationship BuildingFlexibilityCustomer-CentricNegotiation SkillsProblem SolvingTeam CollaborationClient Satisfaction Focus

Certifications

Technical CourseRelevant University Degree