Customer Success Manager

• Report to Global Senior Growth Manager and work on execution (Braze) and strategy for retention CRM
• End-to-end implementation of global retention-focused CRM automations across multiple channels (email, push notifications, etc.) including strategy, creative briefs, data integration and testing
• Analyse and evaluate CRM automations to determine impact and apply insights to improve retention and effectiveness
• Optimise CRM automations via continuous A/B testing and experimentation
• Collaborate with Growth (Acquisition, Onboarding, Engagement, Reactivation) to share learnings and minimise CRM pressure and clashes
• Partner with Product, Engineering, Data Science and wider Marketing on automation needs and retention projects to drive subscriber lifetime value via upsell, cross-sell and churn mitigation
• Foster creative strategies and solutions to meet evolving business and customer needs

CRM Lifecycle Manager – Retention

Senior CRM Manager

Customer Success

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager