mTrade

Support Engineer

• Build and maintain strong relationships with clients, acting as their primary point of contact for technical issues and software enhancement needs
• Guide users in formulating software enhancement requirements and share updates on new or revised modifications
• Use proprietary software to design and reconfigure bespoke client experiences
• Work closely with the development team to implement creative solutions via the SDLC process
• Provide relevant material to the development and test teams to ensure solutions meet client requirements and data integrity is consistently maintained
• Provide technical analysis and troubleshooting assistance for clients

Technical Business Analyst