Application Security Risk Manager
MTP Brasil
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Splunk
About the role
- Review tickets for inconsistencies and talking points in advance of ERV calls or initial conversations with customers
- Validate tickets, associated tasks, and SDD information
- Manage and run ERV calls
- Collaborate with the Risk Reviewer to understand questionable items and define the approach to ticket review
- Review previous tickets, including upstream and downstream relationships and results for other firms, and discuss inconsistencies with the Risk Reviewer
- Maintain a dashboard of ticket statuses and be prepared to report on any ticket and general metrics upon request
- Review and address pending items and responses in a timely manner
- Participate in team calls and ideation exercises
- Communicate effectively with senior staff and stakeholders
- Review related CRS and SRT tasks and manage calls upon request or when the customer does not understand the record documentation
- Assist with the creation of Issues and/or Mitigation Plans for identified issues
- Track ticket progress through the Issue Management stage and coordinate interactions with ancillary NIS teams: Global Workspace; M365; Third-Party Risk Management; Splunk; Business Continuity; Mobile Application Management; BISO/CISO teams
- Know when and how to escalate issues to senior management
Requirements
- Strong customer service skills to deliver an exceptional customer experience
- Excellent organizational and time management skills to support multiple concurrent reviews
- Self-awareness
- Fast learner with the ability to apply training and coaching to daily work
- Proactively asks questions to deepen understanding of processes, the business, and solutions
- Knowledge of Information Security Policy, Application Readiness Standard, and applicable supporting standards
- Understanding of the purpose of the Application Readiness process
- Ability to interact with customers and ensure they understand required actions
- Ability to assess whether a control is 'met' or 'not met' (clear, objective judgments)
- Ability to review documentation analytically and assess control compliance based on provided information and documentation
- Ability to evaluate complex data and determine whether it supports the reviews being conducted
- Ability to extract facts and details related to controls from different types of documentation and diagrams submitted
- Interface with customers to ask clarifying questions, prompt responses to open items, provide guidance on next steps, and schedule meetings
- Interface with AR Risk Manager(s) and AppSec Architects to provide status and raise flags/concerns related to IT security risk
- Document work in the SNOW AR ticket
Benefits
- Health insurance
- Dental insurance
- Meal voucher
- Mobility voucher
- Culture voucher
- Education voucher
- Life insurance
- Mental health and wellness program
- Childcare assistance
- Partner discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ticket validationissue managementdata analysiscontrol compliance assessmentdocumentation reviewrisk managementcustomer interactionissue mitigation planningdashboard maintenancemetrics reporting
Soft skills
customer serviceorganizational skillstime managementself-awarenessfast learnerproactive questioninganalytical thinkingeffective communicationcollaborationproblem-solving