Analyst – Service Assurance, Digital Services NG

MTN Uganda

. Execute Digital Services’ business performance management strategy by evaluating complex statistical data, information, and research to provide a clear understanding of customers’ expectations, needs, and priorities, communicating these insights effectively and efficiently, and developing challenging but realistic pricing and revenue share proposals that are aligned with the overall business strategy and market requirements .

Posted 6/11/2026full-timeLagos • 🇳🇬 NigeriaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute Digital Services’ business performance management strategy by evaluating complex statistical data, information, and research to provide a clear understanding of customers’ expectations, needs, and priorities, communicating these insights effectively and efficiently, and developing challenging but realistic pricing and revenue share proposals that are aligned with the overall business strategy and market requirements
Review and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services
Implement and ensure company-wide compliance with all Digital Services’ policies, procedures, and processes
Follow-up on agreed mitigation actions and plans resulting from the company-wide risk-based compliance programme to ensure all non-compliance issues are closed
Drive division-wide awareness of expected behaviours, the impact of non-compliance on business performance and company image/reputation, and various regulatory and statutory requirements
From a digital services perspective, gather and analyse data, anticipate risks, and recommend solutions before such risks crystallise
Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a compliance perspective
Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions

Requirements

What you’ll need

A first degree in any related discipline
Fluent in English
3-7 years’ experience which includes a minimum of three (3) years in a small- or medium-sized organisation
Experience in compliance and governance frameworks, compliance monitoring, developing/documenting business rules, primary or secondary research, risk assessment, telco-based product development, and working with policies, procedures, and processes
Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
Experience in Information Technology, OTT, or telecommunications will be an advantage
Understanding the Nigerian telecommunications industry and regulatory framework and critical thinking will also be an advantage
Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

Benefits

Comp & perks

Flexibility to work in a hybrid model
Professional development opportunities
Health insurance and wellness programs
Employee Value Proposition enables you to thrive in positivity and grow with purpose

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

compliance monitoringrisk assessmentbusiness rules developmentdata analysisstatistical data evaluationtelco-based product developmentprimary researchsecondary research

Soft Skills

communication skillsinterpersonal skillswriting skillsrelationship buildinginfluencing stakeholderscross-functional teamworkcritical thinking