Area Omnichannel Specialist – Commercial Operations

MTN Uganda

Specialist managing omnichannel and commercial operations for MTN's Prepaid strategy in a hybrid role. Balancing indirect and direct partner management with customer needs understanding.

Posted 5/18/2026full-timeVredendal • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Contribute to quarterly planning, refining tactical plans weekly.
Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
Manage partner relationships to drive acquisition and activation.
Forecast stock and materials, influencing their distribution.
Supervise channel partners, ensuring compliance with call cycles and training.
Conduct daily trade inspections and manage escalations.
Ensure adherence to policies and guidelines.
Build strong internal and external relationships, aligning execution with customer needs.
Act as a liaison between in-trade realities and head office plans.
Improve customer satisfaction through proactive issue resolution.

Requirements

What you’ll need

3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
At least 3 years of experience in a specialized role, with supervisory experience.
Proven ability to manage dual-channel models across large areas.
Experience in managing multiple channel partners and informal/General Trade sales environments.
Prior supervisory or lead field role experience is preferred.
Strong skills in procedures, products, systems, channel partner management, and data analytics.
Excellent communication and negotiation abilities.
Ability to provide technical guidance and manage own performance.
Experience in building a culture of continuous improvement and high performance.
An ambassador for the team, embodying brand values and vital behaviors.

Benefits

Comp & perks

We are a purpose and value-led organization.
Fostering an environment where our people can be themselves, thrive in positivity and ignite their full potential.
Creating an exciting and rewarding place to work.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticschannel partner managementsales strategiespromotional strategiesforecastingcomplianceissue resolutionsupervisory experiencedual-channel modelstrade inspections

Soft Skills

communicationnegotiationrelationship buildingcustomer satisfactiontechnical guidanceperformance managementcontinuous improvementleadershiptactical planningproblem-solving

Certifications

3-year Degree/Diploma in CommerceMarketingCommunication