MTN Uganda

Specialist – Area Omnichannel, Commercial Operations

MTN Uganda

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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About the role

  • Contribute to quarterly planning, refining tactical plans weekly.
  • Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
  • Manage partner relationships to drive acquisition and activation.
  • Forecast stock and materials, influencing their distribution.
  • Supervise channel partners, ensuring compliance with call cycles and training.
  • Conduct daily trade inspections and manage escalations.
  • Ensure adherence to policies and guidelines.
  • Build strong internal and external relationships, aligning execution with customer needs.
  • Act as a liaison between in-trade realities and head office plans.
  • Improve customer satisfaction through proactive issue resolution.

Requirements

  • 3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
  • At least 3 years of experience in a specialized role, with supervisory experience.
  • Proven ability to manage dual-channel models across large areas.
  • Experience in managing multiple channel partners and informal/General Trade sales environments.
  • Prior supervisory or lead field role experience is preferred.
  • Strong skills in procedures, products, systems, channel partner management, and data analytics.
  • Excellent communication and negotiation abilities.
  • Ability to provide technical guidance and manage own performance.
  • Experience in building a culture of continuous improvement and high performance.
  • An ambassador for the team, embodying brand values and vital behaviors.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticschannel partner managementsales strategiespromotional strategiesforecastingcomplianceissue resolutionsupervisory experiencedual-channel modelstrade inspections
Soft Skills
communicationnegotiationrelationship buildingcustomer satisfactionperformance managementcontinuous improvementleadershiptactical planningproblem-solvingteam ambassador
Certifications
3-year Degree/Diploma in CommerceMarketingCommunication