Customer Care Representative

MTM, Inc.

Remote New Mexico Customer Care Representative handling inbound calls for MTM Health, a healthcare and transportation management company. Delivering personalized member, client, and facility support while managing 60–80 calls daily.

Posted 8/4/2026full-timeRemote • New Mexico • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and call center experience while effectively managing high call volumes. Proficient in navigating computer systems and maintaining a distraction-free work environment to enhance service delivery.

Highest-signal resume keywords

Call Center ExperienceCustomer Service ExperienceBasic Typing SkillsHigh-Speed Internet AccessExcellent Navigational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingCustomer Care TasksTyping SkillsComputer Experience

Soft Skills

Personalized AttentionExceptional Care

Tools & Technologies

Cable InternetDSL InternetFiber Internet

Industry Keywords

Healthcare AccessCommunity BarriersFrontline Representative

About the role

Key responsibilities & impact

Handle inbound calls from Members, Clients and Facilities
Handle 60–80 calls per day, with higher volumes on Mondays
Perform a variety of customer care tasks that increase in complexity as skills progress
Serve as the frontline representative and image of MTM Health
Help MTM Health deliver personalized attention and exceptional care
Support the company’s mission to improve healthcare access and remove community barriers

Requirements

What you’ll need

Must currently reside in New Mexico
1 year of Call Center experience
6 months of Customer Service experience
Basic typing/computer experience with excellent navigational skills
High-speed Internet access via Cable, DSL or Fiber
Minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps
Wireless and WiFi “air cards” are prohibited
A quiet, distraction-free space within the home, including no caretaking responsibilities

Benefits

Comp & perks

Health, Dental and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan with Company Match
FSA and HSA Savings Plans
Wellness Program with Incentives
Voluntary & Ancillary Plans
Pay on Demand
Paid Time Off and Holiday Pay
Birthday Holiday
Maternity/Paternity Leave
Continuing Education Reimbursement Program
MTM Perks Discount Program
Career Development Programs