Customer Care Representative

MTM, Inc.

Customer Care Representative handling inbound calls from Members, Clients, and Facilities. Providing customer service support and managing daily call volume efficiently.

Posted 5/21/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound calls from Members, Clients and Facilities
Manage a variety of tasks which will increase in complexity as skills progress
Expect to handle 60 - 80 calls a day and higher volumes on Mondays

Requirements

What you’ll need

Must currently reside in Wisconsin
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions including caretaking of any kind

Benefits

Comp & perks

Health, Dental and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan with Company Match
FSA and HSA Savings Plans
Wellness Program with Incentives
Voluntary & Ancillary Plans
Pay on Demand
Paid Time Off and Holiday Pay
Birthday Holiday
Maternity/Paternity Leave
Continuing Education Reimbursement Program
MTM Perks Discount Program
Career Development Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Call Center experienceCustomer Service experienceTyping skillsComputer skillsNavigational skillsHigh speed Internet accessCable InternetDSL InternetFiber Internet