MTM, Inc.

Digital Analyst

MTM, Inc.

full-time

Posted on:

Location Type: Remote

Location: Louisiana • Minnesota • United States

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Salary

💰 $65,440 - $81,800 per year

About the role

  • Oversee overarching trends within the IVA and all AI functionality, utilizing data to improve overall performance for call containment
  • Define, optimize, and govern enterprise-wide IVA processes
  • Analyze key performance indicators (KPIs) across all plans for self-service to assess operational efficiency of the IVA and financial health of the overall business
  • Develop and maintain dashboards, reports, and models to track performance trends and forecast outcomes
  • Collaborate with cross-functional teams to identify performance gaps and recommend actionable solutions
  • Support strategic planning and budgeting processes with data-driven insights
  • Conduct root cause analysis on performance issues
  • Monitor call trends and member/client satisfaction to inform benchmarking and strategic initiatives
  • Assist in the design and implementation of performance management frameworks within the IVA and AI functions
  • Provides data-driven answers or solutions to business questions through assigned projects of moderate to high complexity
  • Utilizes strong consultative and collaborative approach in working with internal business partners to anticipate and address needs; effectively translates business questions or needs into solution and associated requirements
  • Identifies opportunities for improvement of processes and leads process improvement efforts
  • Analyze and derive findings, identify impacts, and formulate ideas, options, and recommended actions

Requirements

  • High School Diploma or GED
  • Bachelor’s degree in Business, Finance, Economics, Data Analytics (or related field), or equivalent experience
  • 3+ years of experience in business analysis, performance management, or strategic planning
  • Experience in managing cross-functional projects and initiatives
  • Proficiency in data visualization tools (e.g., Power BI, Call Center Platforms, AI Platforms) and advanced Excel skills
  • Understanding of Lean Six Sigma or other process improvement methodologies
  • Strong operational knowledge with data modeling and statistical analysis
  • Ability to build partnerships and work collaboratively
  • High level of confidentiality
  • Excellent communication and presentation skills with the ability to translate complex data into actionable insights
  • Strong attention to detail
  • Demonstrate the ability to act upon deadlines that may change often
  • Analytical mindset with a focus on measurable outcomes and continuous improvement
  • Ability to present and manage up to executive level audiences
  • Ability to prioritize, manage multiple tasks and projects, and meet deadlines in a fast-paced environment
  • Detail-oriented with strong problem-solving and critical thinking abilities.
Benefits
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance managementstrategic planningdata visualizationdata modelingstatistical analysisLean Six SigmaExcelKPI analysisroot cause analysis
Soft Skills
collaborationcommunicationpresentation skillsattention to detailproblem-solvingcritical thinkinganalytical mindsettime managementadaptabilityconsultative approach