Training Manager
MTM, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Lake Saint Louis • Florida, Montana, Rhode Island, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $76,960 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide coaching, evaluation and feedback to direct reports
- Oversee all training for their assigned workgroup
- Develop, audit, evaluate and conduct training utilizing the Kirkpatrick Model
- Manage the Training Operations function while driving continuous improvement of training process
- Drive cost containment and manage team in alignment with approved budget
- Oversee the measurement, evaluation and success tracking of training and make modifications to improve business outcomes
- Review RFP’s, contracts and corrective action plans to create training recommendations, ensure delivery of expected deliverables and appropriately staff training head count
- Manage the measurement and evaluation of learner satisfaction as well as transfer of knowledge or skills for each training department
- Review team data/metrics for themes, trends, and root cause identifications, making training recommendations to implement/update change
- Drive the development and implementation of best practices in training and operating standards to ensure efficient and effective management, oversight, and resolution of employment matters, client complaints and contract implementation
- Handle escalated, complex, and sensitive stakeholder or employee concerns and investigations
- Ensure compliance with all state, local, federal regulations, including companies policies and procedures (HITRUST)
Requirements
- High School Diploma or G.E.D.
- Bachelor’s degree in human resources or related field, or equivalent work experience
- 5+ years’ experience in Customer Service, Operations or Sales
- 2+ years’ management experience
- 2+ years’ experience in training others
- 1+ years’ experience with training development and delivery for employees in a variety of environments (classroom, work from home, webinar, on demand and town hall/public forum)
- Experience leading, coaching, and managing a team that is primarily remote
- Intermediate level of proficiency or above with the Microsoft Office Suite (Word, Excel, Power Point & Outlook)
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmenttraining deliveryKirkpatrick Modeldata analysisbudget managementcontinuous improvementlearner satisfaction measurementroot cause analysisbest practices implementationcompliance management
Soft skills
coachingevaluationfeedbackteam managementstakeholder managementconflict resolutioncommunicationleadershiporganizational skillsproblem-solving
Certifications
High School DiplomaG.E.D.Bachelor’s degree in human resources