Product Manager

• Provide strategic alignment and coordination of product portfolio
• Work closely with Executive Leadership to educate leaders on the Product Life Cycle and align to the needs of the business
• Provide leadership and coaching to direct reports: Actively monitor work output of team to ensure value driven responses and outcomes
• Set and manage performance goals and monthly KPI’s for team
• Provides leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members
• Accountable for creating, fostering, managing, and affecting a positive workplace which drives engagement and inclusion
• Provide employee relations support back up as required by business needs
• Promote and deliver effective roadmaps throughout the organization and to our candidates, employees and vendors: Relationship building with business stakeholders and leadership
• Understand value targeting and objective setting for strategic goals
• Provide consultative coaching and guidance for product and service owners
• Drive the product development process in the organization: Define vision for product organization, Hire and measure talent in product organization
• Regular measurement reporting, Take proper actions to close gaps, Continuous learner and evaluator of methods and tools to increase the effectiveness of the product team
• Drive the user experience and visual and interactive design of the product portfolio to the following outcomes: Utility, Ease of training and learning, Reliability, System acceptability and practical application of system
• Drive and deliver an outstanding customer experience for the MTM product suite: Align business stakeholders to CX strategy and execution objectives
• Participate in research exercises to provide leadership insight
• Create best practices and communicate throughout the organization
• Hold leaders accountable for the defined process
• Coach and mentor product owners to deliver against core customer value propositions and achieve MTM’s strategic and financial goals
• Represent product management in cross unit leadership negotiations
• Challenge team to seek innovative approaches to care and transportation

Director, Product Management

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Director of Product Management