Customer Service Representative – Dutch/Swedish/German

. Attending calls and responding to emails from clients and dealerships.

Posted 5/6/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSenior💰 €22,000 - €24,000 per yearWebsite

Key responsibilities & impact

Attending calls and responding to emails from clients and dealerships.
Following up with customers until their inquiries are fully resolved.
Making reminder calls and following up on incidents to achieve maximum satisfaction.
Updating databases, drafting reports, and creating summaries.

What you’ll need

You have a B2 level of English and are fluent in Dutch, Swedish or German.
You are preferably available full-time, but we are also open to considering part-time applicants.
You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period.

Comp & perks

Be part of a great team of professionals in an internationally consolidated company.
Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
MSX Bazaar: Collective purchasing portal with great discounts for employees.
Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
23 working days of vacation per year, as stipulated by the collective agreement.
Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).

ATS Keywords

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Soft Skills

customer servicecommunicationproblem-solvingfollow-upreport draftingdatabase updatingincident managementsatisfaction maximization