Customer Success Manager

• Spearhead implementation and local adaptation of strategic plan to increase automotive aftermarket parts sales in the Benelux market
• Oversee day-to-day operational activities, ensuring alignment with company quality standards and guidelines
• Collaborate with sales, marketing and customer service to identify and capitalise on growth opportunities
• Continuously optimise sales processes to maximise efficiency and revenue
• Conduct market analysis of trends, competitors and customer feedback and recommend operational adjustments
• Ensure field team gathers relevant market data
• Cultivate and maintain relationships with key partners, suppliers and parts distributors; act as primary point of contact
• Own operational budgets and forecasts; monitor performance and implement cost-reduction and profitability strategies
• Manage overdue payments
• Hire, lead, motivate and develop the operations team; set performance expectations and provide coaching
• Provide regular performance reports with KPIs, analysis and recommendations to management

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