MSX International

Automotive Technical Support Specialist

MSX International

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

About the role

  • Provide first-line technical support by investigating and resolving reported issues.
  • Escalate complex cases to specialized teams while ensuring timely follow-up.
  • Track and analyze service performance indicators, compiling reports and insights.
  • Collaborate with technical departments to streamline service coordination.
  • Uphold service excellence through proactive communication and problem-solving.

Requirements

  • Technical education (secondary or higher, including ongoing studies) in automotive engineering, electromechanics, mechatronics, or related fields.
  • Strong understanding of commercial and heavy-duty vehicle systems.
  • Around 3 years of hands-on experience in a workshop or dealership environment is highly valued.
  • Familiarity with alternative fuel technologies (e.g., CNG, LNG, electric) is a plus.
  • Diagnostic mindset with a proactive, solution-oriented approach.
  • Ability to work independently under pressure while managing multiple tasks.
  • Fluency in Polish and very good command of English (spoken and written) for cross-market collaboration.
  • Strong interpersonal and organizational skills.
  • Proficiency in MS Excel.
  • Valid Category B driving license (Category C is an advantage).
Benefits
  • A chance to work with a global automotive leader.
  • Structured onboarding and ongoing technical training.
  • Competitive salary and benefits package.
  • Career development opportunities through global MSX programs.
  • A collaborative, inclusive, and forward-thinking team culture.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automotive engineeringelectromechanicsmechatronicscommercial vehicle systemsheavy-duty vehicle systemsalternative fuel technologiesdiagnostic mindsetproblem-solvingservice performance analysisreport compilation
Soft skills
interpersonal skillsorganizational skillscommunication skillssolution-oriented approachability to work independentlyability to manage multiple tasksproactive communicationtimely follow-upcollaborationpressure management
Certifications
Category B driving licenseCategory C driving license