MSX International

Warranty Auditor

MSX International

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois, Minnesota • 🇺🇸 United States

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Salary

💰 $75,000 - $80,000 per year

Job Level

Junior

About the role

  • Work within a national team and local management supporting the audit program
  • Work to a timescale, completing a set number of audits within a given timeframe
  • Work to a strict set of manufacturer guidelines and parameters
  • Maintain customer relations with the local Region and Dealers
  • Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
  • Carry out a fully independent warranty audits in line with the manufacturer’s parameters
  • Create detailed report on the audit findings including recommended actions
  • Fully explain the findings of the audit to all relevant Dealer staff and Management
  • Guide Dealers on best practices for their business
  • Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
  • Promote the value of the audit program to Dealer management
  • Provide strong detailed, accurate and timely reporting to MSXI/HMA Management
  • Fulfil all reporting requirements as outlined in the program process manual
  • Complete ad hoc duties where necessary for MSXI/HMA Management
  • Use MSXI/HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

Requirements

  • Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
  • Process-driven with strong problem-solving and investigative abilities
  • High level of computer literacy and ability to learn new systems
  • Clean driving record and employment background
  • Industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience
  • Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements
  • Ability to work independently with multi-disciplinary and multi-cultural teams
  • Ability to work on given objectives
  • Excellent communicator and people motivation skills
  • Fluency in English is essential in both written and verbal communication
  • Capability to plan, book and complete travel to and from dealers independently
  • Travel requirement is a minimum of 5 days per week
  • Must be legally authorized to work in the United States without the need for employer sponsorship
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
audit experienceKPI analysisreport writingwarranty auditsproblem-solvinginvestigative abilitiescomputer literacydata analysisprocess-drivenindependent work
Soft skills
calm under pressurediplomatic communicationclear conveyance of argumentsexcellent communicationpeople motivationability to work independentlymulti-disciplinary teamworkmulti-cultural teamworkability to understand complex informationplanning and organization
Certifications
industry related qualificationdegree