Automotive Technical Helpdesk Specialist, German, English
MSX International
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support across various systems, focusing on diagnostics and root cause analysis
- Resolve technical inquiries from Customer Dealers and internal teams
- Guide dealers through repair processes and ensure accurate case documentation
- Collaborate with dealer technicians and internal agents to resolve complex technical issues
- Document cases and technical data in internal systems
- Coordinate Field Engineer visits
- Engage in training and product knowledge exchange
- Collaborate with engineers, project managers, and dealership staff to share insights and trends
- Occasionally conducting vehicle testing and servicing arrangements
- Escalate cases when necessary, ensuring all relevant information is included and properly documented
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support
Requirements
- At least 5 years of automotive experience
- Degree in automotive technology or equivalent technical education
- Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4)
- Experience in using diagnostic tools
- Fluency in German and/or English (French, Spanish, or Italian would be a plus)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosticsroot cause analysisvehicle mechanicsdiagnostic toolsvehicle testingservicing arrangements
Soft skills
technical supportcollaborationcommunicationcustomer satisfactiontraining
Certifications
HV EV SpecialistDGUV L2+IMI Level 4