Automotive Technical Helpdesk Specialist, German, English
MSX International
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇺 Hungary
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support across various systems, focusing on diagnostics and root cause analysis.
- Resolve technical inquiries from Customer Dealers and internal teams.
- Guide dealers through repair processes and ensure accurate case documentation.
- Collaborate with dealer technicians and internal agents to resolve complex technical issues.
- Document cases and technical data in internal systems.
- Coordinate Field Engineer visits.
- Engage in training and product knowledge exchange.
- Occasionally conducting vehicle testing and servicing arrangements.
- Escalate cases when necessary, ensuring all relevant information is included and properly documented.
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
Requirements
- At least 5 years of automotive experience, ideally in a senior dealership workshop role.
- Degree in automotive technology or equivalent technical education.
- Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
- Experience in using diagnostic tools.
- An analytical, organized, and customer-focused mindset.
- Fluency in German and/or English , (French, Spanish, or Italian would be a plus).
Benefits
- Remote work
- Collaboration with engineers, project managers, and dealership staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosticsroot cause analysisvehicle mechanicsdiagnostic toolsrepair processescase documentationvehicle testingservicing arrangements
Soft skills
analytical mindsetorganizational skillscustomer-focusedcollaborationcommunication
Certifications
HV EV SpecialistDGUV L2+IMI Level 4