Team Leader – Fire

MSS Solutions, LLC

Team Leader overseeing Fire Department services and support for MSS Solutions. Leading service solutions delivery with customer satisfaction and technical management responsibilities.

Posted 6/25/2026full-timeHanahan • South Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Work directly with customers to ensure effective and efficient F&S Service solution delivery.
Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the customer.
Provide first-line supervision to all employees in the F&S field, supervision will include providing leadership, giving direction, providing technical advice, evaluating completed work, training, mentoring, coaching, providing input on employee evaluations, and recommending corrective actions.
Provide remote and/or on-site technical direction and diagnostic assistance to resolve complex failures within the customer base.
Assist in scheduling, organizing, and dispatching F&S Service Technicians, and verify that filed reporting and documentation are accurate and timely.
Evaluate area safety needs/requirements to provide feedback and recommendations to F&S service technicians and assist in the implementation of safety policies, procedures, and training.
Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the Company's supported product lines.
Complete certifications as required by the Company.
Work with the Service Manager to ensure effective utilization of Service Management Software and associated field devices to accomplish business objectives.
Implement training programs on supported/installed control systems to support an efficient service operation.
Work with the Service Manager to effectively manage inspection/repair assignments.
Work with the Service Manager to continuously evaluate staff for training requirements to ensure team efficiency and clear/effective communication with customers.
Participate in the periodic and annual staff performance evaluations for operational excellence (Utilization, profitability, etc.).
Participate with respective Service Manager in new F&S Service contract transition meetings with Sales and support Sales to assemble service project scope and pricing.
Position is a 50% billable technician.
Maintain customer satisfaction for continual company growth.
Other such duties and responsibilities as assigned by the Company from time to time.

Requirements

What you’ll need

5 to 10 years of experience in the fire alarm & security systems industry
Prior fire alarm & security systems field Experience required
Flexibility to work overtime/weekends, as required
Regular local travel requirements with some overnight travel
High School Diploma or Equivalent preferred
Valid drivers license and acceptable driving record required.
Must successfully pass a background check & drug test

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fire alarm systemssecurity systemstechnical directiondiagnostic assistanceschedulingdispatchingsafety policiestraining programsperformance evaluationsservice management software

Soft Skills

leadershipcommunicationmentoringcoachingevaluatingcustomer satisfactionflexibilityorganizational skillsteam efficiencyproblem-solving

Certifications

background checkdrug test